Service Desk
Blogs & Opinions

Top 5 reasons why business process outsourcing could work for you

There will always be pros and cons to any business decision, and in-house vs outsourced resource is no stranger to the divided opinion. What was once a trend can quickly be reversed, but at the heart of any decision making is understanding what will work for you, your employees and the business as a whole. So, what are the benefits of outsourcing?

1. You can concentrate on growing your business

Most business owners when they first set up a company are inspired by their passion – for the product, service or sector that they’re probably already working with, and want to improve or bring something new to. But running a business can take its toll on that passion, especially a growing business where you’re still juggling a lot of the tasks.

At the other end of the scale, once a business is set up, you might need additional help so that your main team can focus on the next stage while the day-to-day is kept ticking over. Either way, outsourcing some of your business processes will free up your energy so you can take your business to the next level.

2. Get external resources with expertise: inside and out

Often there can be a fear that an external resource won’t understand your company as well as someone who works internally. Whatever element of your business you choose to outsource – be it service desk, IT support, HR, finance – working with a supplier who understands your business is vital.

Look for proven experience in your sector, ask for references to see how the external company has aligned itself with its clients’ businesses. It is fair for your expectations to be dedication, matched values and goals, and seamless integration within your organisation.

3. Give your global business a local presence

The stereotype of the “call centre in outer Mongolia”, who doesn’t understand you, your clients, or your employees if the conversation goes off script, is long gone. Businesses operate globally but a local presence is always crucial. Look for a provider who has service desks, engineers, IT technicians and more based around the world – or indeed right on your doorstep. This way you get support around the clock, in every time zone.

If you’re looking to outsource your IT, this can bring added benefits such as onsite work being completed while your business operations shut down for the night, so you wake up to new services in the morning.

4. Reduce costs and increase efficiency

These two benefits are the most obvious, and most hailed: you’ll see many outsource providers offering this, but what does it really mean? We like to put a figure to it: most of our clients reduce their costs by 60%. With that cost saving comes over 25 years’ experience in operational best practice, which means we can use that knowledge to increase efficiency and streamline your processes. With greater productivity come tangible, bottom-line results for your company.

5. Leverage economies of scale with outsourced resource

The world of technology is fast moving and many businesses feel the pressure to constantly invest in new infrastructure and the skills to maintain it but outsourcing can eliminate this concern. Providers like Allied Worldwide leverage economies of scale to give you access to specialist people with the precise skills you need far more cost-effectively than you could expect to as an individual business. What’s more, all our personnel bring added value with their considerable expertise and knowledge in their respective business areas, and experience in servicing the business needs of companies that want to outsource.

These are just our top five reasons for choosing to outsource some of your business processes, there are many more, but they hopefully go some way to explain how leaving the chores to specialists lets you focus on your core – be that innovation, your service offerings, or a swifter turnaround from ideas to market. For information on the benefits that outsourcing can bring to your particular operational circumstances, please contact us – we’re always happy to have a chat about your needs.