Running a global IT infrastructure is a massive job. You need to balance legacy systems with the demands of a growing business whilst also keeping one eye on the impact of digital disruption. You know from expe...
Getting the most value out of your Managed Service So, you have your new managed service in place. The transition went well with minimum disruption to the business, with SLAs and KPIs being consistently achieve...
You have been through the selection process and signed commercial contracts with your new IT Managed Service provider. The focus is now firmly on transitioning the management of your IT to the new service provi...
When you initiate an RFP for your IT Managed Service, you have one goal in mind; to find a provider whose service, approach, performance and price meet your requirements. Planning your RFP effectively can not o...
The industry has rapidly evolved over the past twenty years. IT managed services buyers and providers are able to define their requirements and service delivery with more accuracy than ever before. You have com...
You are tasked with one of the most critical jobs in the company – keeping it running. You may not have a title starting with a ‘C’, but rest assured, the responsibility is huge. The responsibility sitting on y...
With the emergence of so much new technology that enables people to work from anywhere – while still communicating effectively and accessing all the digital resources they need – many of the traditional questio...
The future of bricks and mortar retail is bright, despite speculation to the contrary. But it is set for dramatic transformation and you should start preparing now. The rising costs of real estate, customers’ w...