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IT Infrastructure & OS upgrade across Europe with zero downtime
Our Customer
Objectives
Through the project Allied aimed to:
- Upgrade more than 200 PC systems across multiple store locations in 11 European countries
- Deliver a seamless pan-European retail IT infrastructure as a strategic business enabler
- Maximise efficiency, minimise costs, maintain ‘business-as-usual’ productivity, and all to a deadline
- Ensure that no data was lost as part of the migration
Solution
Allied’s tailored service offer to the customer included:
- Centralised audit of all PC hardware at every site to record key system information
- Design of a project plan that made the most efficient use of existing assets and human resources
- Creation of centralised project ‘hubs’ in Italy and the UK as focal points of infrastructure and expertise
- Use of those hubs to perform system builds and store hardware that was ready for delivery on site
- Troubleshooting of network latency issues at smaller sites to ensure they didn’t cause delays
- Rigorous back-up of all user data so that it could be restored as part of the new systems
- Pre-planning for logistical challenges of intra-continental equipment transfers
- Iterative re-evaluation of all processes, and identification and pre-emptive resolution of problems
Benefits
After successful implementation, Allied managed to achieve:
- Over 200 systems successfully migrated across multiple store locations in 11 European countries
- Clearer central visibility of all IT assets, delivering major efficiencies and improved productivity
- Easier and faster IT administration and troubleshooting, plus stronger security
- Major time savings in store thanks to globally-optimized IT systems and no lost data
Keys to success
Through the project, Allied and our customer have achieved:
- Strong IMAC credentials – The client chose Allied for its strong track record in complex IMAC (installs, moves, adds, changes) projects.
- 100% accuracy –The overall implementation was managed seamlessly with 100% accuracy.
- Short time window – The need for continuous trading at each site meant there was limited time for each PC installation.
