European IT support reduces costs by £250k per year

Through the project Allied aimed to:

Support a growing and widespread user-base
Provide skilled service professionals to meet the growing business requirements without increasing headcount
Maintain consistent levels of service to the user base
Provide resources for proactive project support and holiday and sickness cover
Ensure availability of cost-effective and flexible resources

Allied’s tailored service offer to the customer included:

Dedicated PC and desktop support to the company’s UK head office
Roll-out dedicated on-site resources to manage their PC and desktop support at their offices in Holland, Germany and France
Developing detailed site procedures which were applied across all supported offices to maintain consistency of support
Provision of a flexible team of ten support professionals, five dedicated to support to sites in Europe and five available to be called upon at any time to reinforce their own technical resources for short term projects
Hardware maintenance and support, at a minimum cost

After successful implementation, Allied managed to achieve:

Reduced overall IT expenditure by approximately £250,000 per annum with a year on year saving
Our IT Managed Service support across Europe freed up the management teams time which enabled them to focus on their core business and revenue generating activities
Roll-out of dedicated on-site resources to manage their PC and desktop support at their offices in Holland, Germany and France
Provision of consistent levels of support and increased cover, increasing user satisfaction

Through the project, Allied and our customer have achieved:

Efficiency – Effectively managing the client’s service professional resource requirements across Europe
Consistency – All users spread across multiple geographical locations and time zones, receive the same level of service excellence
Cost savings – Reduced IT operational expenditure by £250k per year, with year-on-year savings

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