Our Customer
With ambitious plans to expand their global operations into new and emerging markets, our customer needed a partner who could deliver IT services on a global scale to support and drive their growth plans. Having already delivered a number of successful digital transformation projects for the customer, with its global presence, Allied were the natural partner of choice.
Objectives
Through the project Allied aimed to:
- Provide flexible, agile IT support across EMEA
- Rationalise existing technologies and implement a common core platform
- Provide a flexible global service desk
- Support global expansion and start-up activities on demand
Solution
Allied’s tailored service offer to the customer included:
- Implementing bi-lingual support function based both locally and remotely
- Providing training to the teams using our expertise in project and programme management
- Planned and implemented rationalised core technologies to provide common platforms across global operations base
- Created a global service desk function providing 24/7, flexible and scalable resources to meet with seasonal high demand and peak trading activities
Benefits
After successful implementation, Allied managed to provide:
- A global service desk function providing 24/7, flexible and scalable resources to meet with seasonal high demand and peak trading activities
- Increased efficiency and reliability with reduced down time
- Services can be scaled in real-time to meet expansion
- Enhanced, future-proofed common core applications
- Flexible and scalable support solutions for peak trading and expansion
- Significant reduction in maintenance and support costs
Keys to success
Through the project, Allied and our customer have achieved:
- Expansion – Global IT support solutions for 450+ outlets across 63 countries and aligned all functions and business information across global operations
- Peak trading – Flexible and scalable solutions to cope with seasonal trends and peak trading
- Global roll-out – Initially to provide solutions for Europe, the model was adopted and rolled out across the US and Asia Pacific
