Business Solutions, Technology Consulting, Remote Infrastructure Managed Services, Human Capital Management, Consulting, business consulting


Corporate		Services		Strategic Business Units		Industries		Clients

Services | Business Consulting | Application Development and Integration
Technology Consulting | Infrastructure Managed Services | Human Capital Management

Infrastructure Managed Services

As enterprises scale their IT infrastructure to support business growth, managing global networks, databases and applications becomes a challenging task which can overwhelm internal IT departments.

We help our customers to enhance the business value of their IT investment through improved operational efficiency and service levels – allowing them to maintain as much or as little control over their IT operations and infrastructure.

Our services are designed to protect customers existing investments and intellectual capital by working with multiple platforms, delivery partners and their own teams. We base our solutions on ITIL-best practices and proven methodologies.

Our customers engage with us for

•	Data Centre Management
•	Network Management
•	Server and Backup Management
•	Storage Management
•	Enterprise-Wide Helpdesk Services
•	Desktop Management

Data Centre Management

Our technology consulting services cover the entire gamut of data center requirement analysis and design. Our service areas include servers, storage area networks, load balancing solutions, high availability solutions, security framework and disaster recovery planning. We offer the complete spectrum of data center management services that help our customers capitalise on business opportunities and result in measurable improvements in profitability. These range from technical and change management support to process optimisation and disaster recovery.

Network Management

Our network management services encompass assessment of existing network infrastructure; understanding current and future networking needs and formulation of network strategy and solution design to meet business needs today and in the future. We also plan and implement our customers networking solution including providing project management. Our support services include monitoring and reporting of network availability and performance, configuration management and fault management.

Server and Backup Management

We help our customers manage their sever environment efficiently by providing services like performance monitoring of servers and fine tuning, operating system administration, storage solutions management , configuration management and first level diagnostic support.

Storage Management

We help our customers to cut the cost and complexity of maintaining their storage environment, managing their storage systems, and protecting storage investments. We provide services like design and implementation of SAN/ NAS/DAS/Backup solutions, storage and backup monitoring and management, storage resource monitoring and management, and disaster recovery / replication consulting.

Enterprise-Wide Helpdesk Services

We provide multi-channel (voice, web, e-mail and chat based) Helpdesk services to help our customers deploy efficient channels on a global distributed delivery platform. We set up and manage IT help desk for IT infrastructure support and management providing single point of contact for IT users of an enterprise across geographies and locations. These services are provided under strict framework of service level agreements and cover remote control and diagnostics, pro-active and self-service tools. We work with leading help desk technologies like Remedy, Service Desk from HP, Advance Help Desk from CA, Track IT , Touch Paper etc. to name a few.

Desktop Management

We help IS managers in efficient deployment and standardisation of desktops across the geographies and organisation units by using a combination of on-site and remote support combined with diverse technology expertise. These services include asset discovery and management, helpdesk, desktop configurations, software distributions, standard imaging, patch management, virus protection, online backup, remote access, technology refresh and third party/vendor management.

The Allied Worldwide team showed remarkable progress within the first month of engagement. This programme is one of the best implementations that I have seen."

Operations Director, One of the world's TOP 5 technology companies
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"I have been very impressed with your understanding of our needs and speed of your service. I have no hesitation in recommending your service to other organisations."

Director-Customer Service, A leading technology company

We successfully innovate and exploit new and creative ideas to deliver better value for our clients.

I will be interested in receiving quarterly updates regarding industry trends.

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Business Solutions, Technology Consulting, Remote Infrastructure Managed Services, Human Capital Management, Consulting, business consulting

Infrastructure Managed Services

Leading Business Solutions - Remote Infrastructure Managed Services - Human Capital - Consulting - Business Partners - Business intelligence