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What our clients say...


  • We have used Allied services three times in the last two years, twice due to an urgent need for IT support skills because of resignations at our operations and also because of short-term resource issues.

    On the first occasion we employed temporary support whilst a permanent replacement could be recruited; on the second occasion we used Allied Resourcing "Tri-Buy" scheme. On each occasion, Allied resourcing service and the caliber of the people supplied, was excellent.

    We would have no hesitation in using Allied's Services in the future.

    Chief Information Officer
    Major Automotive Corporation
    .............................................
  • A big thanks for the work Allied carried out at our University.

    Undertaking a Technology Strategy Review was part of the university's commitment to delivering value for money in all of its key services. Allied worked hard to strike a balance between the scale of the effort required to undertake the review and the strategic value derived from its outcomes.

    I feel the review has delivered a set of challenging recommendations that can be used to deliver significant benefit to the university. In fact, the potential benefits from implementing the recommendations provided by the strategic review will recoup the cost of the review many times over.

    Chief Information Officer
    Leading University of UK
    .............................................
  • The professionalism, speed and courtesy with which Allied have conducted themselves is recognised throughout our company and has made our handling of recruitment a fast, efficient and uncomplicated procedure.

    I would have no difficulty in recommending the services of Allied and look forward to a long and productive working relationship with this organization.

    Team Manager
    Global Contact Outsource Provider
    .............................................
  • Allied makes a difference as a supplier, they are committed with a personal, professional approach.

    They provided excellent support in all areas of Recruitment and were the best supplier of our preferred suppliers in recruiting multilingual and technical roles. I can confidently recommend Allied Worldwide as a solid and reliable supplier, and real experts in their field.

    Corporate Recruiter
    Global Contact Outsource Provider
    .............................................
  • I thank you for the excellent recruitment service you have provided. I have been very impressed with the caliber of candidates, the understanding of our needs and the speed of your service.

    Staffing Coordinator
    Worldwide Information Technology Company
    .............................................

24x7 Helpdesk Support Services


We provide multi-channel (voice, web, e-mail and chat based) helpdesk services, to assist our clients with deployment on both local and global distributed delivery platforms.

We can set up and manage IT service desks for IT infrastructure support and management to provide a single point of contact for IT users across multiple geographies and locations. These work under a strict framework of service level agreements covering remote control and diagnostics, either on a pro-active or self-service tool basis.

We are working with proven and latest Helpdesk technologies such as: Remedy, Service Desk from HP, Advance Helpdesk from CA, Track IT and Touch Paper.

24x7 Helpdesk

Allied Helpdesk provides a one-stop 24x7 technology service support area, so that clients can get help whenever and wherever they need it. Our Helpdesk services provide:

  • 24x7x365 Service Coverage
  • Voice, E-mail and Chat-based Support
  • Setting up of Helpdesk Support
  • Online Live Helpdesk
  • Website Navigational Assistance
  • Remote Assistance
  • Provision of Project Management
  • Support by Certified Engineers
  • Tracking & Reporting Systems

With our Helpdesk services, our client's eliminate their critical points of failure, improve their customer satisfaction, improve system availability and benefit from a decreased total cost of ownership.

Contact us today and we can review your specific needs, and find a helpdesk solution tailored to your requirements.
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