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Human Capital Management > Virtual Support

As your business is increasingly dependent on efficient technology, keeping systems up and running has become more critical; and downtime even more expensive. Historically organisations deploy internal resources, contractors or multiple third parties to provide IT support to their satellite offices around Europe.

However, businesses which employ full time IT resource at some or all of their satellite offices across Europe, face underutilisation of this headcount resulting in wasted expenditure. Alternatively, using the contractor approach poses further challenges such as expensive rates, contractor liabilities, IR35 legislation issues, lower degree of control and no knowledge retention.

The dilemma facing most IT strategies is how to deliver a consistent tactical support service to your user population regardless of country, language, skill and time factors.

Allied’s ‘Virtual Support Model’ enables our clients to have access to high quality multi-lingual resources on a flexible basis; full-time, part-time or ad-hoc. With a single point of contact for all of your European Support, we create one common platform and Service Level Agreement, allowing you to maintain budgetary control through our flexible and cost effective solution.

Allied’s 'Virtual Support Model'

Our professional approach, provides you with proactive and/or reactive user support for small to medium-sized remote offices. As a result, Customers do not have to invest in full-time support staff for each location or move their existing support staff around the world to provide the support. For example, a customer may have five medium-sized offices throughout Europe that each require 1 day of support per week, which equates to one week. By employing our 'virtual person model', Allied Worldwide provides this support using five individual support professionals, who are each based close to the customer's offices. In effect, the customer is sharing these resources with other clients, thereby reducing costs and travel time, without having to invest in five days of support per week for each office.

High Quality Support Creating Cost Efficiencies

Each of Allied Worldwide's support professionals is based locally so you will receive consistent visits from a local support professional. They are fully inducted, and will become familiar with your users, IT infrastructure, processes and culture. You can benefit from:

•	Consistency of support
•	Adopting an extension to your own team
•	Savings in travel expenses
•	Free up your other existing teams to concentrate on other support or project work.

All our support professionals are bilingual, making the provision of support to clients' local users of the highest value, while being able to communicate actions to the central IT department.

EMEA locations where we offer our Virtual Support Model.

Other locations we support globally:

US: New York, New Jersey, Boston, Washington D.C, Chicago, Texas, San Francisco, Miami, Seattle, Los Angeles, Colorado & Palo Alto.

ASIA: India, Hong Kong, Singapore, Japan & China

Click here to read more about the Contractors vs Co-Sourcing Model.

The Allied Worldwide team showed remarkable progress within the first month of engagement. This programme is one of the best implementations that I have seen."

Operations Director, One of the world's TOP 5 technology companies
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"I have been very impressed with your understanding of our needs and speed of your service. I have no hesitation in recommending your service to other organisations."

Director-Customer Service, A leading technology company

We successfully innovate and exploit new and creative ideas to deliver better value for our clients.

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Business Solutions, Technology Consulting, Remote Infrastructure Managed Services, Human Capital Management, Consulting, business consulting

Human Capital Management > Virtual Support

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