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What is ITIL?
The
Information Technology Infrastructure Library®
(
ITIL®
) is a set of concepts and techniques for managing information technology infrastructure, development, and operations. ITIL is the framework of best practices for delivery of highly quality IT services.
ITIL®
is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Where is ITIL used?
Used by many hundreds of organisations around the world, a whole ITIL® philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management.
ITIL® is published in a series of books, each of which cover an IT management topic. ITIL® has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.
Allied and ITIL
Allied recognises that today’s businesses rely heavily on information technology and ITIL® has substantial impact on a company’s IT and business performance. We offer solutions that automate and incorporate ITIL® practices.
We differentiate ourselves through our proactive identification, isolation and resolution of issues as we understand that downtime for even a few seconds can significantly impact a client’s business.
As a service provider with ITIL® certified professionals, we have the expertise to deliver consistent, high quality services that meet clients’ needs, with the reassurance that standard services are being provided to them. We are able to identify key management processes in IT organisations, align IT services with business requirements and promote a quality management approach to business needs.
The Allied Worldwide team showed remarkable progress within the first month of engagement. This programme is one of the best implementations that I have seen."
Operations Director, One of the world's TOP 5 technology companies
.....................................................
"I have been very impressed with your understanding of our needs and speed of your service. I have no hesitation in recommending your service to other organisations."
Director-Customer Service, A leading technology company
We successfully innovate and exploit new and creative ideas to deliver better value for our clients.
I will be interested in receiving quarterly updates regarding industry trends.
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