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Allied Worldwide Limited
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3rd Line Support Professional Permanent
  We are looking to recruit a self motivated and dynamic individual to join one of our teams based at a client site in Birmingham. You will need to have a proven track record in a similar role and demonstrate your experience of working in both a team environment as well as on your own initiative.We are looking for someone who has a broad range of skills as they will become a member of a team that supports the desktop and infrastructure globally in an environment of 750+ users operating out of 40 worldwide offices.
  The responsibilities and skill-sets should include, but are not limited to the following:
Daily Infrastructure Checks
Investigate/troubleshoot and resolve day to day problems with MetaFrame environment
Plan and undertake changes to MetaFrame environment via scripted/automated Altiris jobs
Install and test new applications as required by the business via scripted/ automated Altiris jobs
Manage and control weekly releases to MetaFrame environment
Monitor & resolve MOM alerts for MetaFrame environment
Altiris Deployment Solution for server & application builds
  The experience and skill-sets should include the following:
3 Years+ Windows 2000/3
3 Years+ Citrix (MetaFrame/Presentation Server) in a large environment
2 Years+ VBScript
Experience of ITIL V3 practices would be considered an added advantage
  Location: Birmingham, England
  Date of posting: 4th June 2009
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Level 2 Support Professional Permanent
  Senior Site SP in an inclusive team of 3 2nd Line Support Engineers, supporting 1,000 users across Europe. Based in London reporting in to a Team Leader in Birmingham you will be responsible for; technical: assisting staff and users (general technical issues). Problem troubleshooting (Backups, Data Servers, Exchange). System development (incorporating new systems, hardware upgrades etc). Management: resource scheduling for your team (holidays, sickness, projects etc). An element of project management for your team. Inductions/training/ interviews. Client specific; documentation (processes, new systems, site manual, whatever is required). Daily checks and shifts (assuring these are covered/adhered to). Meetings, internal and external.
  Location: London, England
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Level 2 Field Support Professional Permanent
  Experienced Support Professional required to join the allied resource team in supporting the requirements of our client sites. This role will encompass holiday cover, sickness cover and project requirements as and when required. The role is ideally suited to individuals who enjoy the challenges of various client locations, field work and who can work independently. The individual should have a relevant proven background and possess Microsoft accreditations. Hardware accreditations would be an advantage particularly IBM accreditation. A strong desire to succeed with good communications skills and good customer facing skills are required for this position.
  Location: Coventry, Warwickshire, England
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Field Support Engineer With Fluent German Permanent
  Seeking MCP/MCSE qualified Engineer for a field based position. Windows 2000/XP/Office, Citrix & Email systems, together with break/fix experience is necessary, IBM accreditations are advantageous. The right candidate will be an energetic individuals with excellent customer service skills looking for a challenging and rewarding position that will enhance and give great exposure to a number of technical systems. Any other European language skills would be very useful. Willingness to travel is a must as you may be asked to attend sites in Germany as well.
  Location: High Wycombe, Buckinghamshire, England
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Customer Speak
The Allied Worldwide team showed remarkable progress within the first month of engagement. This programme is one of the best implementations that I have seen."

Operations Director, One of the world's TOP 5 technology companies
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"I have been very impressed with your understanding of our needs and speed of your service. I have no hesitation in recommending your service to other organisations."

Director-Customer Service, A leading technology company
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